Refund & Cancellation Policy

Last updated: 26 September 2026

This policy explains how cancellations, refunds and credit returns work. It forms part of our Terms & Conditions (Section 8).

1. Cancelling a subscription

You can cancel your subscription at any time from the Billing page. Cancelling stops renewal; your plan and its credits stay available until the end of the current billing period. When the period ends, your plan returns to Free and that period's unused plan credits end; credits you bought separately as top-ups stay on your account.

2. Refunds

• Subscriptions: subscription fees are not refunded for the current billing period after cancellation.
• One-time credit packs: purchases are final and non-refundable.
• Trial and Basic credits: promotional credits are not refundable and have no cash value.
• Duplicate or unauthorised charges: contact us and we will investigate and refund charges made in error.
• Nothing in this policy limits any refund rights you have under applicable law.

3. Automatic credit returns

Credits are returned to your account automatically, without a request, when:

• a generation fails on the model provider's side;
• a generated image is blocked or discarded by our content safety checks, so you receive nothing;
• a generated image is held for manual review (if it is later released to you, it is free);
• a request is refused before generation (no credits are taken in the first place).

This applies to Premium, Quality Boost and Basic credits.

4. How to request a refund

Email support@fluxart.ai from the address on your account with the date and amount of the charge. Purchases are sold by Dodo Payments, our reseller and Merchant of Record, so approved refunds are issued by Dodo Payments to the original payment method under its Buyer Terms; the time it takes to appear depends on your bank.