Service Level Agreement

Last Updated: 10/10/2024

Service Availability

  • We strive to ensure 99.9% uptime for our AI image generation service.
  • Scheduled maintenance will be communicated in advance, and we'll aim to minimize downtime.

Image Generation

  • Standard image generation requests will be processed within 20 seconds.
  • Complex or high-resolution images might take longer.

Credits

  • New users receive 10 free credits upon registration.
  • Credit packages are available for more credits.
  • Unused credits do not expire.

Support

  • We offer email support with a target response time of 24-48 hours during business days.
  • FAQs are available for self-service.

Service Limitations

  • We reserve the right to limit image generation requests to prevent abuse or overuse.
  • We are not responsible for any content generated by users.

Modifications

  • We may update this SLA from time to time.
  • Users will be notified of any significant changes.